Multi-site professional services firm · 240 people · 6 offices
Concentration read that lifted a services firm from 31% to 39% gross margin
An 80/20 read across clients, services, and initiatives let the firm exit 22% of revenue and raise margin without adding people.
- Disciplines deployed
- SIMPLIFY™ → GROW™
- Measurement window
- 18 months
- Measures reported
- 4
Before — present reality
Revenue was growing while margin stayed flat. Five initiatives ran concurrently, none finishing, and the firm could not say which clients or services actually created value.
Architecture installed
80/20 concentration read across clients, services, and initiatives; portfolio exit plan; capacity reallocated to the highest-contribution work.
What moved, and by how much
| Measure | Before | After (18 months) | Change |
|---|---|---|---|
| Gross margin | 31% | 39% | +8 pts |
| Revenue concentration in top-quartile accounts | 44% | 71% | +27 pts |
| Active firm-wide initiatives | 5 | 2 | −3 |
| Revenue per professional | $186K | $233K | +25% |
22% of revenue was deliberately exited; margin and headcount productivity both rose without adding people.
Client identities, brands, and locations are withheld under confidentiality. Metrics are client-reported and measured over the window shown; they describe those engagements and are not a projection of results for any other enterprise.
Start with your own present reality
Every engagement above began with an honest read of the architecture already producing the results. Score yours, or schedule a conversation.
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