Enterprise Leadership 360

The 360 playbook and framework.

What the instrument measures, how a rating is earned, and the seven stages that carry a cycle from charter to reinforcement. One document, read two ways — by the sponsor who commissions it and the administrator who runs it.

The principle

A 360 does not measure a personality. It measures whether the leadership architecture around a person is producing the behaviour the enterprise depends on.

Feedback is data about a system, not a verdict on a human being. When five raters describe the same gap, the finding is rarely character — it is unclear decision rights, an absent cadence, or an expectation nobody ever wrote down.

So the instrument is built to be read structurally. Every dimension is defined by observable behaviour, every rating is anchored to evidence rather than sentiment, and every report is interpreted against the operating conditions the leader actually works inside.

That is why the read is governed. An unguided 360 becomes a scoreboard, and a scoreboard ends the conversation it was supposed to start.

Clients participate in the diagnostic; Compass governs the interpretation. Only a Compass Administrator may generate, filter, approve, release, download or print a report — there is no self-service reporting.

The framework

Six dimensions, each defined by behaviour you can see.

Every dimension is anchored to a Compass discipline, so a finding can be traced back to the part of the architecture that produced it rather than left as a judgement about a person.

Dimension 01

FOUNDATION

Clarity of Direction

Do the people around this leader know what winning is?

Translating enterprise strategy into a specific, current picture of what this part of the business must achieve, and keeping that picture stable enough to plan against.

  • States the few outcomes that matter most this period, and does not quietly change them.The team can name the same three priorities without checking a deck.
  • Connects the work of this team to the enterprise result it serves.People explain why their work matters in business terms, not activity terms.
  • Says plainly what is not a priority right now.Work is stopped, not silently starved.

When it is weak: Everything is important, so sequencing happens by whoever asked most recently.

Dimension 02

LEAD

Decision Discipline

Are decisions made at the right level, with the right evidence, in time?

Holding clear decision rights, deciding at the pace the business requires, and defending where a decision sits the first time it is tested.

  • Makes the calls that belong to this role without escalating for cover.Escalations trend down; the leader's own decisions are visible in the record.
  • Pushes decisions down to the level that holds the facts.Named owners exist below this leader for recurring decisions.
  • Uses evidence rather than volume or seniority to settle disagreement.Contested decisions cite data, not the loudest room.

When it is weak: Decisions drift upward, arrive late, and are reopened after they were made.

Dimension 03

SIMPLIFY

Operating Rigour

Does the cadence actually close commitments?

Running a rhythm that converts intent into closed commitments — meetings with named outputs, measures that are looked at, and follow-through that does not depend on chasing.

  • Runs reviews that end with owners, dates and decisions.Commitments from the last cycle are read out and closed in this one.
  • Removes work, meetings and reporting the enterprise no longer needs.Something visible was deleted in the last quarter.
  • Measures the few things that indicate whether the system is working.A small, stable set of measures, reviewed in the same rhythm every time.

When it is weak: Busy calendars, unclosed commitments, and reporting that nobody uses to decide anything.

Dimension 04

LEAD

Candour and Trust

Does disagreement happen inside the room?

Making it safe and normal to raise bad news early, to disagree in the meeting rather than after it, and to be held to account without theatre.

  • Invites and absorbs challenge without cost to the person raising it.Junior people contradict the leader in the meeting, and the meeting continues.
  • Delivers hard messages directly, early and specifically.Nobody is surprised by feedback they should have had months ago.
  • Names their own misses before someone else does.Errors surface from the leader, not from the audit.

When it is weak: Alignment in the room, dissent in the corridor, and surprises that arrive too late to fix.

Dimension 05

GROW

Capability Building

Is the bench stronger than it was a year ago?

Growing successors and decision-makers deliberately — real domains owned outright, capability attached to live assignments, and development reviewed in the same rhythm as financial results.

  • Gives each direct report a decision domain they own without confirmation.Each report can name the domain, and so can their peers.
  • Attaches the next capability to real work, not to a course.Development targets appear in live assignments and are reviewed there.
  • Moves people on when the role has outgrown them, or they it.Succession is planned rather than triggered by a resignation.

When it is weak: The leader is indispensable, and the organisation quietly agrees that this is fine.

Dimension 06

ARC

Change and Renewal

Can this leader move a change through to adoption and keep it?

Naming present reality honestly, building adoption deliberately, and institutionalising what works so it survives the people who launched it.

  • States the cost of the current state before proposing the future one.Dissatisfaction is named with evidence, not implied.
  • Works adoption — awareness, ability, reinforcement — not just launch.Barriers are diagnosed and addressed in sequence, per stakeholder group.
  • Embeds change into standard work, measures and governance.The new way survives a change of personnel.

When it is weak: Initiatives launch well, decay quietly, and reappear two years later as a new programme.

How a rating is earned

Anchored to evidence, not to sentiment.

Every item is rated on the same five-point evidence scale. Raters are instructed to rate what they have observed, not what they assume, and to select “Not observed” rather than guess — a thin but honest read is worth more than a complete but invented one.

5

Consistently, under pressure

I have seen this hold when it was costly or inconvenient — not only when conditions were easy.

4

Usually

This is the normal pattern; exceptions are noticeable and rare.

3

Sometimes

It depends on the situation, the pressure or who is in the room.

2

Rarely

I can recall isolated instances, but it is not the pattern.

1

Not evident

I have not seen this, and I have had the opportunity to see it.

Not observed

I am not positioned to judge this. Excluded from scoring rather than scored low.

Rater groups

Minimums are set before fielding, never after.

Thresholds decided once results are visible look like suppression. Decided in the charter, they are protection — and the report builder enforces them.

Self

Min 1

Establishes the self-view so gaps, not scores, become the conversation.

Manager

Min 1

The accountability view: what the enterprise expects of this role.

Peers

Min 3

The horizontal view: whether this leader makes the wider system work.

Direct reports

Min 3

The lived view: what the leadership architecture feels like from below.

Other (board, client, key partner)

Min Optional, 3 if used

Outside-in view, used where the role is externally facing.

The value stream

Seven stages. Each one closes on a gate, not on a date.

A stage that closes without its evidence is why so many 360 cycles produce a document and no change. Read the gate, the owner, the evidence and the way the stage usually fails.

  1. Stage 01

    Design

    Compass Administrator with the sponsor

    Gate: Is the purpose development, and is that stated in writing to everyone involved?

    • Agree the purpose: development, not evaluation, and never an input to a live termination.
    • Select the instrument version and confirm it is active and locked.
    • Set the confidentiality thresholds and the reporting groups before a single invitation goes out.
    • Name the debrief coach for every participating leader — no report is released without one.

    Evidence: A signed cycle charter: purpose, population, thresholds, timeline, debrief owner.

    Fails when: The purpose is left vague, so raters assume it feeds compensation and rate defensively.

  2. Stage 02

    Nominate

    Participating leader, approved by their manager

    Gate: Does every leader have enough raters, in the right groups, to report safely?

    • The leader nominates raters; the manager approves or adjusts the list.
    • Check group minimums so no group can be reported below threshold.
    • Screen for stacked lists — all friendly peers is a design failure, not a preference.
    • Confirm each rater has had genuine opportunity to observe the behaviours.

    Evidence: An approved rater roster meeting the minimum per group.

    Fails when: Thin or curated rater groups, discovered after fielding, when nothing can be fixed.

  3. Stage 03

    Field

    Compass Administrator

    Gate: Is response coverage sufficient in every group that will be reported?

    • Issue invitations with the purpose, the confidentiality rules and the close date.
    • Monitor coverage by group, not headline response rate.
    • Send reminders; extend once if a reportable group is short.
    • Close the window formally and freeze the dataset.

    Evidence: A coverage report by rater group against threshold, and a frozen dataset.

    Fails when: Chasing an overall percentage while one group quietly falls below threshold.

  4. Stage 04

    Interpret

    Compass Administrator

    Gate: Can each finding be explained by a structural cause, not a character judgement?

    • Read gaps first: self versus others, manager versus reports, group versus group.
    • Test each gap against the operating conditions — decision rights, cadence, measures.
    • Screen verbatim comments for identifiability and remove anything that names a rater.
    • Draft the findings, the structural causes and the first moves.

    Evidence: A drafted report with each finding tied to a structural cause and a first move.

    Fails when: Ranking the leader against a benchmark instead of explaining what the system produced.

  5. Stage 05

    Release

    Compass Administrator (approval), Compass only

    Gate: Does the report pass threshold, disclosure-risk and approval checks?

    • Run the confidentiality thresholds and the disclosure-risk check.
    • Approve the report and record who approved it and when.
    • Issue the secured copy: password to open, watermarked, named recipient, expiry date.
    • Release to the leader and the debrief coach only — never broadcast.

    Evidence: An approval record and an audit entry for every generated or downloaded copy.

    Fails when: A self-service download. Reports that arrive without a debrief do damage, not development.

  6. Stage 06

    Debrief

    Debrief coach with the leader

    Gate: Has the leader named their own two commitments, in their own words?

    • Read the report together; start with gaps, not scores.
    • Separate what the leader controls from what the architecture around them controls.
    • Choose two commitments — one behaviour, one structural change.
    • Agree what the leader will share with their team, and when.

    Evidence: Two written commitments with dates, and a share-back plan for the team.

    Fails when: A one-hour read-out with no commitment, so the cycle produces a document and nothing else.

  7. Stage 07

    Reinforce

    The leader's manager

    Gate: Are the commitments visible in the operating cadence ninety days later?

    • Place the commitments in the existing review rhythm, not a separate development track.
    • Fix the structural causes the report exposed — decision rights, cadence, measures.
    • Check progress at day 30 and day 90 with the same evidence standard the report used.
    • Re-field the instrument only when enough has changed to be worth measuring.

    Evidence: Commitments appearing in the standing review record, with day-30 and day-90 notes.

    Fails when: The report is filed, the architecture is untouched, and the same findings return next cycle.

Read it your way

One playbook, two readers.

The five decisions only you can make

Purpose
Confirm in writing that this cycle is developmental.
Raters calibrate to consequence. Ambiguity about purpose is the single largest source of distorted data.
Population
Name the leaders in scope and the order they run in.
Running the executive team first sets the standard for candour everyone below will copy.
Thresholds
Approve the minimum group size for reporting before fielding.
Thresholds set afterwards look like suppression. Set beforehand, they are protection.
Debrief capacity
Guarantee a named debrief coach and a scheduled hour per leader.
No debrief, no development. Compass will not release a report without one.
Structural follow-through
Accept that some findings will require changes to decision rights or cadence.
If only individuals are asked to change, the same results return next cycle.

What you receive

  • An individual report per leader, released to the leader and their debrief coach.
  • An aggregate read across the population: patterns, not individual scores, above threshold only.
  • A structural findings note — the decision rights, cadence and measurement gaps the data exposed.
  • A ninety-day reinforcement schedule placed inside your existing operating rhythm.

What you never receive

  • A ranked list of leaders.
  • Individual scores for anyone other than the leader and their debrief coach.
  • Verbatim comments that identify, or can be narrowed to, a rater.
  • Any report used as evidence in a live disciplinary or termination process.

The playbook, on paper

Take the board edition into the room.

Nine pages: the framework, the rating anchors, the seven stages, the sponsor decisions and the administrator checklist — printed as a board paper, not a web page.

Charter a cycle

Not sure where to start?

Three questions, and we point you to the right instrument.

Under a minute. From this page, most leaders begin with The leadership.