Compass Instruments · CHANGE & TRANSFORM

Stakeholder Impact & Adoption Map

Change does not fail because people are difficult. It fails because the organization asked populations to work a new way while the system still rewarded the old one. This instrument names every affected group, what changes for them, and the engagement each one requires.

Adoption is an architectural question before it is a communication question.

The map runs at stage two of the value stream, when the change is being assessed, and again at stage four, when the future state is designed. It sits between the Change Readiness Diagnostic — which asks whether the organization can carry the change at all — and the Project Charter, which records what was committed.

Every gap is read as a system condition: a missing standard, a competing incentive, an absent measure, an unavailable tool. Naming the condition is what makes the engagement plan real rather than a list of meetings.

The Four Engagements

  1. Partner

    High impact and high influence. Engage before decisions are made, not after.

    Named in the charter, in the design sessions, and visible to their own people.

  2. Equip

    High impact, lower influence. They carry the change in the work every day.

    Standard work, practice under real conditions, and a supervisor who reinforces it.

  3. Enlist

    Lower impact, high influence. Their public position sets the tone for others.

    Brief early, ask for a visible statement, and give them the measure to quote.

  4. Inform

    Lower impact and lower influence. Keep them current; do not consume their time.

    Standing update through the existing channel; no separate forum required.

Barrier, System Cause, First Move

The five ADKAR® factors, the system condition behind each gap, and the first move
FactorThe questionUsual system causeFirst move
AwarenessDo they know why the change is happening, in their own terms?No line of sight from the business case to their daily work.Have their own leader state the case in their language, with the measure that will change.
DesireDo they have a reason to take part rather than wait it out?Incentives, workload or history still reward the old way.Remove the competing demand and change what is recognized before asking for commitment.
KnowledgeDo they know what to do differently, step by step?Standard work does not exist, or exists only as a slide deck.Write the standard at the point of work, then teach it where the work happens.
AbilityCan they actually perform the new way under real conditions?Tools, data, staffing or authority have not moved with the design.Fix the constraint in the system — practice cannot compensate for a missing input.
ReinforcementDoes anything hold the new way in place when attention moves on?No cadence, no measure, no consequence — so the old way returns.Put the measure on the Deck and give one named owner the review cadence.

Build the Map

Instrument · Stakeholder Impact & Adoption Map

Who is affected, what changes for them, and what engagement they require

Enter groups, functions or roles — never third-party personal data. The map returns the adoption position, the required engagement, and the ADKAR® barrier that gates the rest, in priority order.

Narrow the map

Showing 3 of 3 groups

All stakeholder groups

3 of 3 stakeholder groups shown. All stakeholder groups.

Saved filter presets

One click switches the quadrant, position, barrier and sort together.

Current view: All stakeholder groups · sorted by priority (highest first). Presets store the lens only — no group names, owners or concerns are saved.

Link to this view

Opens the full map — narrow it first to share a specific read.

This view: All stakeholder groups · sorted by priority (highest first). The link carries the lens only — group names, owners, concerns and ratings are never put in the address.

Save and share this map

Saved copies stay in this browser; the link carries the map itself.

Groups, ratings, the change context, the active filters and the chosen sort are all kept.

  1. Stakeholder group 01

    ADKAR® position today — Awareness, Desire, Knowledge, Ability, Reinforcement

    Partner·Waiting·Readiness 33%·Priority 51 (near term)

    High impact and high influence. Engage before decisions are made, not after.

    Barrier — Reinforcement: No cadence, no measure, no consequence — so the old way returns.

    First move: Put the measure on the Deck and give one named owner the review cadence.

  2. Stakeholder group 02

    ADKAR® position today — Awareness, Desire, Knowledge, Ability, Reinforcement

    Partner·Willing·Readiness 67%·Priority 37 (near term)

    High impact and high influence. Engage before decisions are made, not after.

    Barrier — Reinforcement: No cadence, no measure, no consequence — so the old way returns.

    First move: Put the measure on the Deck and give one named owner the review cadence.

  3. Stakeholder group 03

    ADKAR® position today — Awareness, Desire, Knowledge, Ability, Reinforcement

    Enlist·Willing·Readiness 73%·Priority 18 (watch)

    Lower impact, high influence. Their public position sets the tone for others.

    Barrier — Desire: Incentives, workload or history still reward the old way.

    First move: Remove the competing demand and change what is recognized before asking for commitment.

The map

Impact rises up the vertical; influence rises across the horizontal. Position on the grid sets the engagement each group requires.

Equip

High impact, lower influence. They carry the change in the work every day.

  • No group here yet.

Partner

High impact and high influence. Engage before decisions are made, not after.

  • Front-line supervisorsWaiting · 33%
  • Executive teamWilling · 67%

Inform

Lower impact and lower influence. Keep them current; do not consume their time.

  • No group here yet.

Enlist

Lower impact, high influence. Their public position sets the tone for others.

  • FinanceWilling · 73%
Lower influenceHigher influence

Where the system is weakest

Awareness

89%

Desire

56%

Knowledge

56%

Ability

56%

Reinforcement

33%

The read

3 groups mapped. Average ADKAR® readiness is 58%, and the weakest condition across this population is Reinforcement — No cadence, no measure, no consequence — so the old way returns.. No group here is currently resistant — protect that by holding the reinforcement cadence.

First architectural move: Put the measure on the Deck and give one named owner the review cadence.

Engagement — priority (highest first)

Stakeholder groups ordered by engagement priority, with adoption position and barrier
GroupEngagementPositionReadinessBarrierFirst move
Front-line supervisorsOperations directorPartnerWaiting33%ReinforcementPut the measure on the Deck and give one named owner the review cadence.
Executive teamCEOPartnerWilling67%ReinforcementPut the measure on the Deck and give one named owner the review cadence.
FinanceCFOEnlistWilling73%DesireRemove the competing demand and change what is recognized before asking for commitment.

ADKAR® is a registered trademark of Prosci, Inc., referenced here with attribution. Compass architects how organizations operate and equips leaders to sustain that architecture. This is a management instrument, not legal, audit, or personnel advice. Record stakeholder groups and roles — never third-party personal data. Entries stay in the browser that created them until you choose to export the map.

Where this leads

The map tells you who must be engaged and in what order. The value stream tells you which gate the work must pass next, and the Project Charter records the commitment.

The next step

Read the map with the leaders who own the relationships.

A confidential, facilitated read of your stakeholder map and the engagement sequence it implies.

Not sure where to start?

Three questions, and we point you to the right instrument.

Under a minute. From this page, most leaders begin with The organization.