- Owner
- Alex Morgan · Independent advisor
- Version
- v1.0 · Approved Sep 25, 2026 · First approved version
- Where it lives
- Northstar engagement (Workbench, or client CompassOS if chosen)
Purpose
Prepare the 12 department super-users to train their colleagues confidently and consistently.
Prerequisites
- Valid learning modules (WI-ERP-004)
- Super-users released from their roles for the sessions
Inputs
- Valid modules and facilitator guides
- Training environment
- Teach-back scorecard
Steps
- Run each module with the super-users as learners.
- Model the facilitation, then hand over: each super-user teaches one section back.
- Score each teach-back on accuracy, clarity and handling questions.
- Coach each super-user on one improvement; repeat the teach-back if below standard.
- Certify super-users who meet the standard on every module they will teach.
- Agree the end-user training calendar with the HR & training lead.
Safety and quality checks
- Each trainer is certified on every module they teach.
- Sessions use the training environment only.
- Attendance is recorded by role, not shared outside Northstar.
Output and evidence
- Teach-back scores and trainer certificates
- End-user training calendar
Related roles and RASCI
From the process step “Deliver train-the-trainer”, the one record the swim-lane map and matrix also read.
| Role | RASCI |
|---|---|
| Alex Morgan · Independent advisor | R |
| Associate learning designer (contract) | S |
| HR & training lead · Northstar | A |
| Department super-users (12) · Northstar | C |
Actions that use it
- Certify 12 super-users as trainers · Alex Morgan · Independent advisor · due Oct 21, 2026