- Owner
- Alex Morgan · Independent advisor
- Version
- v1.0 · Approved Aug 7, 2026 · First approved version
- Where it lives
- Northstar engagement (Workbench, or client CompassOS if chosen)
Purpose
Release each planned communication to the right people, at the right time, with the sponsor’s approval.
Prerequisites
- Communication plan and release calendar approved
- Stakeholder map current
Inputs
- Change impact assessment
- Release calendar
- Sponsor’s key messages
Steps
- Draft the release from the plan: audience, message, channel and date.
- Check it against the change impact assessment for each audience.
- Obtain the executive sponsor’s approval in writing.
- Release through the agreed channels; super-users brief their departments the same week.
- Record the release, reach and questions received.
- Answer open questions in the next release or in the super-user briefing.
Safety and quality checks
- Sponsor approval recorded before release.
- Every message is accurate to the current plan and dates.
- Questions are answered within five working days.
Output and evidence
- Release record with audience, channels, reach and questions
Related roles and RASCI
From the process step “Release stakeholder communication”, the one record the swim-lane map and matrix also read.
| Role | RASCI |
|---|---|
| Alex Morgan · Independent advisor | R |
| Executive sponsor · Northstar CEO | A |
| ERP program manager · Northstar | C |
| Department super-users (12) · Northstar | I |
Actions that use it
- Release communication 2 to every affected role · Alex Morgan · Independent advisor · due Sep 17, 2026